Privacy Policy

DoorHelpService ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and mobile application.

1. Information We Collect

We collect information you provide directly and information gathered automatically:

• Personal details: name, phone number, email address and service address.
• Booking data: services requested, schedule, and payment information.
• Usage data: device, app interactions and approximate location for service matching.

2. How We Use Your Information

• To provide, book and manage home services.
• To verify professionals and ensure your safety.
• To process payments and send booking updates.
• To improve our services and offer relevant support.

3. Sharing of Information

We share your information only as needed to deliver a service — for example, sharing your address with the assigned professional. We do not sell your personal data to third parties. We may share data with payment processors and as required by law.

4. Data Security

We use industry-standard measures, including encryption, to protect your information. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You may access, correct or request deletion of your personal data at any time by contacting us. You may also opt out of promotional communications.

6. Cookies

We use cookies and similar technologies to improve your experience and analyse usage. You can control cookies through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

8. Contact Us

For any privacy-related questions, contact us at hello@doorhelpservice.com.