Refund Policy

At DoorHelpService, your satisfaction is our priority. This Refund Policy explains when and how you can receive refunds for services booked through our platform.

1. Cancellations by You

• Free cancellation: Cancel free of charge up to 2 hours before your scheduled slot.
• Late cancellation: Cancellations within 2 hours of the slot may incur a small fee to compensate the professional.

2. Service Satisfaction Guarantee

If you are not satisfied with the quality of a completed service, please report it within 24 hours. We will arrange a free re-visit to make it right under our service warranty.

3. Refund Eligibility

• Professional did not arrive for a confirmed booking.
• Service was not delivered as described.
• Duplicate or erroneous payment.

4. Refund Process

Approved refunds are processed to your original payment method within 5–7 business days. Cash payments may be refunded via UPI or bank transfer.

5. Non-Refundable Situations

• Change of mind after a service has been satisfactorily completed.
• Issues not reported within the stipulated 24-hour window.
• Damage caused by inaccurate information provided at booking.

6. How to Request a Refund

Raise a request from the app, or contact our support team at hello@doorhelpservice.com or +91 99930 33272.

7. Contact

We're here to help 7 days a week. Reach out anytime via our contact page.